Send data via API

It is also possible to send data to Capturi, which is primarily relevant with conversations and the belonging meta data.

This would mean that you would be in charge of the integration yourselves, and can manage and monitor it as you wish.

If you wish to post meta data that not yet has its own fixed property in Capturi, this is also possible. For this, we use Custom Properties, which is highly flexible properties that can be tailored depending on the use case.

Contact support if you wish to hear more about what is possible.

You will find documentation and examples here

In the list below, you can see minimum requirements as well as suggestions to meta data when transferring conversations to Capturi.

In general we are very flexible in terms of receiving various types of data, and generally have the opinion that:

“the more data the better and greater value for our customers”

Need to have
callID
customerPhoneNumber
queue
date
agentId
agentName
fileURL

Nice to have
outcome
outcomeReason
caseId
direction: inbound | outbound
isCallback

timeToAnswer